Our Shipping Policy for COVID-19

As the situation with COVID-19 continues to evolve day-to-day, our top priority during this time is to ensure the health and safety of our employees, customers and community. 

During this time, delivery will not be available, only Click & Collect will be offered. When at the Checkout please remember to click on 'Pickup'. 

At Raindrops on Roses, taking care of each other is important to us. That is why for the time being, the physical store will be opening with two metre distancing measures in place as well as a one-way system through the store while limiting the number of customers in-store at one time. 

We have therefore taken new measures to ensure that you have peace of mind when collecting your orders. For example, all staff members have been trained on proper hand-washing procedures, work areas are disinfected and cleaned prior to collecting each order, and all staff are required to wear a face masks and vinyl gloves while handling and packaging orders. We have organised click and collect where orders can be collected in-store.

During this time, if an item is to be returned, this can be carried out in-store only. 

Thank you for your understanding and support!